Summary
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About the project
The platform analyzed is a web application developed for public school teachers and embedded within a larger educational management ecosystem.
As a mandatory tool used across several institutions, it plays a critical role in teachers’ daily workflows. However, the experience failed to reflect the real context of its users: professionals managing high workloads, limited time, and diverse levels of digital literacy.
Meu papel
Ano
Ferramentas | Metodologias | Frameworks
Online Surveys, Heuristic Analysis, Workshop Facilitation, Wireframing, Prototyping
02
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Context
Users
Public school teachers
UX Researcher
System Usage
Lesson planning, teaching records, and administrative tasks.
UX Researcher
Reported Issues
Low usability, confusing interaction flows, and inadequate support for user needs.
UX Researcher
Scenario
Large number of complaints and support requests.
UX Researcher
To make the evaluation more realistic and context-driven, I designed a set of nine task scenarios based on teachers’ most recurring and critical workflows.
The activities were defined using the primary issues reported through support channels, ensuring evaluators experienced representative and high-priority journeys across the platform.
Following the session, I consolidated all participant ratings, comments, and evaluations into a centralized analysis spreadsheet. Each contribution was weighted equally to ensure a balanced and unbiased assessment, based on the most consistent patterns observed among evaluators.
With the analysis complete, it was time to review the findings.
The evaluation revealed multiple inconsistencies across the platform, leading to confusing and unreliable navigation flows. Navigability issues and lack of consistency were identified as the most critical usability problems. User journeys failed to align with users’ mental models, while the interface lacked standardized patterns for components, layouts, and interactions, negatively impacting predictability and overall usability.
Among the key findings, I would highlight:
• Destructive actions performed without confirmation and risk of data loss due to missing warning messages.
• Inconsistent button patterns across the interface, with the same actions presented using different styles and positioning.
• Some workflows depended on pre-registered data from other modules or external systems, without informing users of these dependencies or providing access to the required systems.
• Dense form structures, insufficient spacing, and visually cluttered interfaces.
• Lack of visual feedback and ineffective loading messages.
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UX Action Plan
User-Centered Design
User-Centered Navigation Flow Reorganization
Address the usability heuristics
Treinamento e recursos de apoio
Feedback contínuo e comunicação transparente
• Conduct user research to better understand teachers’ needs, expectations, and specific challenges.
• Involve teachers throughout the design process to ensure their perspectives and feedback are incorporated into proposed improvements, reducing rework and development costs.
• Conduct usability testing to identify friction points and confusion within navigation flows.
• Develop a user journey map highlighting key interaction points and identifying gaps in flow logic.
• Organize related activities into logical and intuitive workflows, establishing a clear and consistent structure for teachers’ main tasks.
• Ensure the system logic follows the natural sequence of teachers’ real-world activities.
• Restructure the interface to be more task-oriented, guiding users through logical steps instead of relying on memory to complete tasks.
• Integrate contextual assistance through tips, suggestions, and task-specific guidance. Evaluate the feasibility and potential use of AI-driven support.
• Establish consistent interface patterns and interaction behaviors across the platform.
• Introduce clear system status indicators, including visual feedback, status messages, and notifications.
• Provide real-time feedback for user actions, ongoing processes, and task completion, ensuring users always understand what is happening within the system.
• Develop training materials and support resources to help teachers become familiar with the new navigation flows.
• Provide interactive tutorials or step-by-step guides within the platform.
• Establish effective communication channels to receive continuous feedback from users.
• Maintain transparent communication about planned changes, updates, and implemented improvements.
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Impacts & Learnings
Even in constrained contexts, it is possible to use robust research methods to generate evidence and drive change.
Actively and empathetically listening to users’ pain points can be a powerful catalyst for transforming products.
Leading a process grounded in ethics, methodology, and interdisciplinary collaboration also helps build trust and foster internal engagement.
This case study has been anonymized. The flows, screens, and data presented have been adapted and recreated exclusively for educational purposes.